“It’s easy to think about the customer, but harder to think like the customer:”
The quote comes from Jim Smits, who has held executive-level positions with Albertsons, H-E-B, Winn-Dixie and Supervalu and now works as vice president of U.S. retailer development for technology firm Retail Solutions Inc. And it reflects not a failing of empathy on the part of retailers, he said, but rather fundamental flaws in how they process data and measure success.
Thank you to Grocery Dive for the 5 takeaways from FMI’s Midwinter Executive Conference.
- Retailers need to experiment more
- Fresh food is at a tipping point
- Automation has become “fundamental” to business
- But retailers can’t overlook technology’s impact on employees and customers
- “It’s easy to think about the customer, but harder to think like the customer
Dive into the full story here 5 takeaways from FMI’s Midwinter Executive Conference.